Insights
Practical insights on AI agents, integration and automation
Practical articles on AI agents, custom apps, secure integration, data foundations and human-in-the-loop. Grounded in real-world workflows, with the necessary caveats and control points. The topics reflect our services: AI agents and custom apps, system integration, data foundations, process optimisation and Automation Audit.
What is an AI agent, and when does it make sense?
Four concepts that are often conflated, the components of an agent, when it is the right choice, and when conventional automation is better.
Read the article →How to choose your first AI automation use case
Four criteria, a worked example, common mistakes and a checklist before you build a pilot.
Read the article →Human-in-the-loop in practice: four levels of autonomy
Read, propose, act with approval, and act within fixed boundaries: how to select the level for each workflow.
Read the article →How to integrate AI securely with ERP, CRM and documents
Read-only first, data contracts, least privilege, validation, logging and approvals before write actions.
Read the article →When data, platforms and AI work together
How connecting work platforms, automation and AI can create more joined-up planning, project delivery and operations, based on actual needs and available resources.
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